Customer Service

MCP furnishes a wide range of services intended to aid the process of selecting, designing, installing, and operating an electropolishing system. Most of the services outlined here are included with the purchase of a new process system or are available free of charge to existing customers of record.

Under special circumstances, services may also be provided to others at a fee based on the general consulting services fee described on the following page. Among the many services available from MCP are:

• Access to new developments in the general field of electropolishing.

• Assistance with development and manufacture of racks and fixtures.

• Assistance with marketing programs designed to furnish job shop electropolishing services.

• Assistance with quality utilizing statistical process control.

• Audits of equipment and process for vendor or ISO qualification programs.

• Chemical analyses of electropolishing solutions to assist with, or in lieu of, analytical testing by the client.

• Continuing supply of consumable chemicals, equipment and components for operation of production systems.

• Design and construction of custom equipment for electropolishing, fume removal, and waste treatment.

• Detailed studies to determine capital investment, labor costs, and consumable costs.

• Development of special quality control or troubleshooting techniques.

• Evaluation of sample parts, drawings, and specifications for work to be electropolished.

• General troubleshooting of production and quality control problems.

• Installation of equipment for electropolishing, waste treatment, or fume control.

• Latest technical developments in ASTM and ASME specifications regarding electropolishing electropolishing and passivation.

• Literature surveys and bibliographies of published information.

• Long term tracking and analysis of bath records.

• Manual or automatic process equipment for electropolishing.

• On-site assistance for chemical mixing, equipment startup, and supervision of initial production.

• Operator training programs for ISO 9001 qualification.

• Preparation of instructional manuals for operation of an electropolishing system, basic chemistry and physics of the electropolishing phenomenon, app-lications know-how, and a variety of useful source information.

• Presentation of drawings for suggested layouts, plumbing design, and electrical wiring diagrams.

• Presentation seminars designed specifically for staff, management, purchasing, sales and marketing, and other company personnel not directly involved in production.

• Process techniques for electropolishing of large vessels, pipes, tubing, and other specialty applications.

• Recommendations for choice of raw material or mill finish to be electropolished.

• Recommendations for mechanical finishing methods prior to electropolishing.

• Site surveys and planning recommendations.

• Special seminar sessions for job shop operators of electropolishing services.

• Training of operators, supervisors, quality assurance, and maintenance personnel in the principles of electropolishing, troubleshooting, process control, and care of the equipment.